Did you know you can have most parcels delivered to a local convenient collection point ready for you to pick up when it suits you.

You can choose from over 3500 neighbourhood stores nationwide and most are open late, 7 days a week ­ perfect for busy people who don't want to wait in for the delivery van to arrive!

Plus you can also return items free and you can track the progress of all your parcels securely online. Simply find your nearest convenient collection point by entering your post code into our store locator.

Delivery service
Simply choose Convenient Collection as the delivery option when you order.
We send email or text alerts when it arrives at your chosen store.
Collect your parcel when it suits you. We'll hold your parcel for 10 days.
Returns service

Not a problem! You can do so FREE of charge by taking your parcel to your nearest Collect Plus store or ByBox locker. Items must be returned within the 28 day approval period and must be complete, unused and wrapped in their original packaging.
If you can't make it to a Collect Plus store or ByBox locker, you can arrange for us to collect the parcel from your home for free by visiting the My Account page on this site.
For more information about returning an item, please visit our Returns FAQs page.

Returns FAQ's

Wrap & label your item and take the parcel to your Convenient Collection point.
The store will give you a receipt with an online tracking code.
Your return is collected and processed.

If you're really pushed for time we can offer a choice of tailor-made delivery options from just £4.95.
Find out more