We'll fix it, normally within 2 days, or send you a replacement if we can't
Terms and Conditions apply. Service Guarantee Explained
Further information on our service, complaints and claims can be found in the Terms and Conditions
Certain things in the house you simply cannot be without. Look after your new items with our essential Service Guarantee and relax knowing that with just one call:
- We’ll aim to repair it in 2 days.
- And if we can’t fix it we’ll give you a new one.
In addition to this:
- There are no call out fees with nothing extra to pay.
- We’ll only use our trusted network of repairers so can guarantee a high level of service.
- An easy claim service, one call-instant decision.
- Plus there’s the option to spread the cost with your credit account.
Service Guarantee does not include some situations, for example; accidental damage, and any wilful act or neglect. It is not an insurance product. Service Guarantee starts after the expiry date of the manufacturer’s guarantee period.